At vip122, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains precisely what information we collect when you use our platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own data. Please read this document in full before registering an account.
Our Data Commitments
Six principles that guide every data decision at vip122. These are promises, not just policies.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
vip122 acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, vip122 is responsible for determining why and how your data is processed, and for ensuring that Processing complies with applicable data protection principles.
For all data protection enquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) at [email protected] with the subject line "Data Protection Request". We aim to acknowledge all data-related correspondence within 5 business days and to resolve requests within 30 calendar days.
vip122 collects Personal Data across the following categories. The table below summarises each category, specific data points, and the primary reason for collection.
| Category | Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP, passport, or driving licence) | KYC compliance, age verification (21+), account registration |
| Contact Data | Email address, phone number, residential address | Account communications, support, promotional messages (with consent) |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet account IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal records | Payment processing, AML monitoring, fraud prevention |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, geolocation (country/city level) | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, wager amounts, session duration, bonus activity | Personalisation, responsible gaming monitoring, platform improvement |
| Communications Data | Live chat transcripts, email correspondence with support, feedback submissions | Customer support quality, dispute resolution, compliance records |
| KYC Documents | Scanned or photographed copies of ID documents and proof-of-address documents | Regulatory KYC obligations, identity verification |
We do not collect sensitive personal data such as biometric data (beyond standard photo-ID matching), health data, racial or ethnic origin, religious beliefs, or political opinions unless specifically required by applicable law or regulation in extraordinary circumstances.
vip122 collects Personal Data through the following channels:
Every instance of data processing at vip122 is tied to a specific purpose and a corresponding legal basis. The primary bases on which we process your Personal Data are:
vip122 does not sell your Personal Data. We share data only in the following limited, controlled circumstances:
All third parties with whom vip122 shares Personal Data are contractually required to maintain appropriate technical and organisational security measures and to use the data solely for the purpose for which it was shared.
vip122 operates internationally, and some of our Data Processors (including game studios and KYC providers) may be located outside Indonesia. Where Personal Data is transferred to a country that does not provide a level of data protection equivalent to applicable standards, vip122 implements appropriate safeguards, which may include:
You may request details of the specific safeguards in place for any international transfer of your Personal Data by contacting [email protected].
vip122 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and regulations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of active account + 5 years after closure | AML / regulatory obligation |
| KYC Documents | 5 years from the date of verification | AML / regulatory obligation |
| Financial Transaction Records | 5 years from date of transaction | AML / regulatory obligation |
| Support Communications | 3 years from the date of communication | Dispute resolution, legitimate interests |
| Technical & Usage Logs | 13 months from date of collection | Security, fraud prevention, platform analytics |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent |
After the applicable retention period expires, Personal Data is either permanently deleted from our systems or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for aggregated statistical and analytical purposes.
vip122 uses cookies and similar tracking technologies to deliver, secure, and improve the Platform experience. Cookies are small text files stored on your device by your browser. The following cookie categories are in use:
vip122 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the Platform. You may review and manage your cookie preferences at any time via the Cookie Preferences panel accessible in the Account Settings menu after logging in.
Subject to applicable law and certain regulatory limitations (particularly those arising from AML and KYC obligations), you have the following rights in relation to the Personal Data vip122 holds about you:
To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request", your full registered name, and your Account username. vip122 will acknowledge receipt within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, with notice provided.
Please note that certain rights — particularly the right to erasure — may be limited where vip122 is under a legal obligation to retain the relevant data (for example, under AML regulations requiring retention of KYC documents and transaction records).
vip122 is strictly an adults-only platform. Access is limited to individuals who are 21 years of age or older. We do not knowingly collect Personal Data from any person under the age of 21. Age is verified as a mandatory step during KYC processing, and any account found to belong to an underage user will be immediately closed and any Balance refunded to the registered payment method.
If you are a parent or guardian and believe that a person under 21 in your care has registered on the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and deletion of the minor's Personal Data, within 5 business days of a verified report.
vip122 implements a multi-layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes:
While vip122 takes every reasonable precaution, no system is completely immune to security incidents. You can reduce your personal risk exposure by using a strong, unique password, enabling two-factor authentication (2FA) in your Account Settings, and never sharing your login credentials with any third party.
The Platform integrates with a number of third-party services to deliver its full feature set. While vip122 takes care to engage reputable service providers and bind them to appropriate data protection obligations, each third party operates under its own privacy policy in respect of data that passes through its systems. Key categories of third-party integration include:
vip122 is not responsible for the privacy practices of any third-party website or service that you navigate to from the Platform via an external link. We recommend reviewing the privacy policy of any external service before providing your Personal Data.
With your consent, vip122 may send you promotional communications about bonuses, new games, sportsbook events (including BRI Liga 1 match-day promotions, EPL accumulators, and Indonesian Independence Day specials), and platform updates via email or SMS. You may opt in to marketing communications during the registration process or at any time through your Account Settings.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent takes effect within 5 business days. Please note that even after opting out of marketing, vip122 will continue to send you transactional communications that are necessary for your Account — such as deposit confirmations, withdrawal notifications, security alerts, and policy update notices. These are not marketing communications and cannot be opted out of while your Account remains active.
vip122 does not engage in any form of cold-calling or unsolicited outbound telephone marketing. Any communication purportedly from vip122 requesting payment details or passwords via phone should be treated as fraudulent and reported to [email protected] immediately.
vip122 reviews this Privacy Policy on a regular basis and reserves the right to update it to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will notify you by one or more of the following methods:
The "Last Updated" date at the top of this page always reflects the most recent revision. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you should discontinue use of the Platform and contact support to request Account closure and data handling instructions prior to the effective date.
For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your Personal Data, please contact the vip122 Data Protection Officer (DPO):
If you have submitted a data rights request and are not satisfied with vip122's response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Your privacy is protected. Now explore everything vip122 has to offer — live casino, online slots, and Indonesia's top sportsbook markets, all in one secure platform. 21+ only.